score808 Privacy Policy — Your Data, Protected

When you register for a score808 account, we collect the personal information you provide directly, including your full name, date of birth, mobile number, and email address. We also collect a copy of a valid government-issued ID to verify your identity and confirm that you meet the minimum age requirement of 21 years as required under Philippine regulations. During normal use of the platform, we automatically gather technical data such as your IP address, device type, browser version, and session activity logs — this helps us keep the platform secure and responsive. When you make deposits or request withdrawals, our payment processing partners may collect and share relevant transaction details with us to complete those requests and comply with anti-money laundering obligations. We also collect records of your betting and gaming activity on the platform, including bet history, game sessions, wager amounts, and account balance movements, for regulatory reporting and responsible gaming purposes. Any communication you send to our support team — whether by email or through the platform — is stored as part of your account record so we can track and resolve your queries efficiently. We do not collect sensitive categories of personal data such as racial origin, religious beliefs, or health information unless you voluntarily provide such details in a support conversation.

The primary purpose of collecting your personal data is to operate your score808 account — verifying your identity, processing deposits and withdrawals, and making sure you can access all the features of the platform smoothly. We use your contact details to send you important account notifications, such as transaction confirmations, security alerts, and updates to our Terms and Conditions or this Privacy Policy. Your activity data helps us personalise your experience on the platform, including surfacing relevant sports markets on the Bet page and showing casino-style games through the Casino section that match your preferences. We analyse aggregate, anonymised usage data to improve the platform, fix technical issues, and develop new features — this analysis does not identify you personally. Where you have opted in to promotional communications, we may use your email address or mobile number to inform you about new offers on the Rewards page; you can opt out of marketing messages at any time by contacting our support team. We are legally required to use your identity and transaction data to meet our anti-money laundering, responsible gaming, and regulatory reporting obligations under applicable Philippine laws and licensing conditions. We will never use your personal data to make fully automated decisions that produce significant legal effects on your account without a human review process.

score808 does not sell, rent, or trade your personal information to any third party for their own marketing or commercial purposes — full stop. We share data only with carefully selected service providers who help us operate the platform, such as payment processors, identity verification partners, fraud detection services, and cloud infrastructure providers, all of whom are contractually bound to handle your data securely and only for the specific purpose we engage them for. We may be required to disclose your personal information to Philippine regulatory authorities, law enforcement agencies, or courts where we are legally compelled to do so, such as in connection with an investigation into fraud, money laundering, or match-fixing. In the event that score808 undergoes a business merger, acquisition, or transfer of ownership, your personal data may be transferred to the successor entity as part of the business assets, subject to the same privacy protections described in this policy. We do not share your data with other players on the platform under any circumstances, and your account information is never made publicly visible. All third-party partners we work with are required to adhere to data protection standards consistent with applicable Philippine data privacy law. If you have concerns about a specific third party that handles your data, you can contact our support team for more details.

We retain your personal data for as long as your score808 account remains active and for a period after closure as required by our regulatory and legal obligations. Under Philippine anti-money laundering regulations, transaction records and identity verification documents must be retained for a minimum of five years from the date of the relevant transaction or account closure, whichever is later. Betting and gaming activity logs are kept for at least the same period to support dispute resolution, regulatory audits, and responsible gaming reviews. If you request the closure of your account, we will deactivate it promptly, but we are not able to immediately delete all associated records where a legal retention obligation applies. When the applicable retention period expires and there is no ongoing legal or regulatory reason to keep your data, we will securely delete or anonymise it so that it can no longer be linked back to you. Support correspondence is retained for up to two years after your last interaction with our team, unless it forms part of a longer-running dispute or regulatory matter. You may request confirmation of the specific retention period that applies to your data by contacting our support team at the email address shown in the footer of this page.

Under the Philippine Data Privacy Act of 2012 and its implementing rules, you have the right to be informed about what personal data we hold about you and how it is being used. You may submit a request to access a copy of your personal data at any time by contacting our support team — we will respond within the timeframes prescribed by applicable law. If any of the information we hold is inaccurate or incomplete, you have the right to request that we correct or update it; account holders can update basic profile details directly through their account settings. You have the right to object to the processing of your personal data in certain circumstances, including where we rely on our legitimate interests as the legal basis for processing. Where processing is based on your consent — such as marketing communications — you may withdraw that consent at any time without affecting the lawfulness of processing that took place before the withdrawal. You also have the right to request erasure of your personal data where there is no longer a legal basis for us to retain it, subject to our regulatory retention obligations described above. To exercise any of these rights, please reach out to our support team using the contact details in the footer; we take all data subject requests seriously and will handle them promptly and respectfully.

score808 uses industry-standard technical and organisational measures to protect your personal data against unauthorised access, loss, destruction, or disclosure — including encryption of data in transit and at rest, access controls limited to authorised personnel, and regular security reviews of our systems. While we work hard to keep your data safe, no online platform can guarantee absolute security, and you also play a role in protecting your account by keeping your login credentials confidential and logging out after each session on shared devices. We use essential cookies and similar technologies to keep you logged in during a session, remember your platform preferences, and detect unusual account activity that may indicate fraud or unauthorised access. We do not use third-party advertising cookies or tracking pixels that share your browsing behaviour with outside advertisers. If your device or browser settings block all cookies, some features of the score808 platform may not function correctly; essential session cookies are required for the platform to operate as intended. You can manage your cookie preferences through your browser settings, though disabling essential cookies may affect your ability to log in and use the platform. For questions about our security practices or to report a suspected data breach, please contact our support team immediately at the email address listed in the footer of this page.